Trans Port 2 (2013)
International container transport requires precision and organizing ability on the part of account managers
The tank-container transport specialist Moonway has operated in Turku since 1994. Foods, chemicals and dry bulk products are brought to Finland in the company’s containers. Moonway also handles import and export transport for foreign container operators within Finland. Such operations require precision and organizing ability on the part of the account managers, who direct the logistics.
Cooperation in both directions
Moonway employs five account managers, each of whom is assigned to work with specific clients. They oversee delivery of import cargoes to end-customers in Finland, arrange the shipping of empty containers for return transport or redirect them for export use. The account managers also see to the documents for cargoes and serve as connecting links between customers, cargo recipients, carriers, loading facilities, shipping companies and ports. Cooperation with foreign container operators works in both directions.
“Our company’s containers are mainly
used for imports and loading, transporting and
shipping are arranged by our local partners
abroad,” explains Taina Kaasila, who has
worked as an account manager at Moonway
since 2007. “Liquid food products such as juices and
wines are brought to Finland in our tank containers and products in powder form in bulk containers. Import containers are directed
to various harbours in accordance with the
customer’s wishes. Carriers are responsible for
delivering containers to end-customers and for
transporting them back to the harbour. They are
key partners for us in Finland,” Kaasila reports
in describing the container transport chain in
Strict quality criteria for cargoes
In addition to her work as an account manager, Taina Kaasila processes requests for tender and serves as Moonway’s quality manager. Moonway’s process has ISO 9001 certification and SQAS certification for logistics and chemical companies. Account managers are also required to have training related to the transport of products classified as hazardous. Moreover, Finnish weather conditions make their work more demanding.
“The major challenges of my work are related to the transport of cold-sensitive products in winter. It’s easier to maintain temperatures within the limits set by customers in electrically heated containers. Some of the containers are heated with steam or a water circulation system, and their temperatures require more careful monitoring,” Kaasila explains.
“Timetables are another important challenge, because customers generally want their products
to reach the destination quickly. You’ve got to
make sure that the communication is effective
and that the carrier is in the right place at the
right time,” Kaasila sums up.